Contact us联系我们
We read every message. Most replies come within two business days.
每封邮件我们都会阅读，通常在两个工作日内回复。
Email support邮件客服
support@soarhome.org
Include your order reference and the email you bought with.
请附上订单号和购买时使用的邮箱。
Seller information卖家信息
[Seller legal name][卖家主体名称]
[Registered address]
Quick answers常见问题
I paid but cannot see my purchase我付了款，但看不到购买的商品
It can take a minute to confirm. Open My purchases and refresh. If it is still missing after 15 minutes, email us with your order reference.
确认可能需要一两分钟。请打开“我的购买”并刷新。如果 15 分钟后仍没有，请带上订单号发邮件给我们。
How do I download a file again?怎样重新下载文件？
Sign in and open My purchases. Your files stay there as long as your account exists.
登录后打开“我的购买”，只要账户还在，文件就会一直保留。
How do I ask for a refund?怎样申请退款？
See the请阅读 Refund Policy退款政策 and email us.并发邮件给我们。