Refund Policy退款政策
Seller: 卖家：[Seller legal name][卖家主体名称]
1. Refund window退款期限
You can request a refund within 14 days of purchase. [Window and any exceptions to be confirmed]
你可以在购买后 14 天内申请退款。[期限及例外情形待确认]
2. How to request如何申请
Email support@soarhome.org from the address you used to buy, and include your order reference (for example ord_7K3Q9A2B).
请用购买时的邮箱发邮件至 support@soarhome.org，并附上订单号（例如 ord_7K3Q9A2B）。
3. How refunds are paid退款如何到账
Refunds are issued through Paddle to your original payment method. Banks usually take 5–10 business days to show it.
退款通过 Paddle 原路退回。银行通常需要 5–10 个工作日才会显示。
4. After a refund退款之后
Once a refund is issued, the product disappears from your downloads and the licence ends.
退款完成后，该商品将从你的下载列表中移除，授权随之终止。
5. When we may decline可能拒绝的情形
We may decline refunds for repeated requests or clear abuse, such as sharing the files. [To be confirmed]
对重复申请或明显滥用（例如分享文件）的情形，我们可能拒绝退款。[待确认]
6. Languages语言
This policy is available in English and Chinese. If the two versions differ, the English version prevails.
本政策提供中英文两个版本。两个版本有出入时，以英文版为准。